Terms & conditions
Terms & Conditions for Mad Cat Glass.
Effective Date: 01/09/2025
Welcome to Mad Cat Glass! These Terms & Conditions govern your use of our website and your purchase of our handcrafted products. By placing an order, you agree to be bound by these terms.
1. 🧵 Product Information
All items are handmade with care and may vary slightly in color, size, or finish.
We strive to represent each product accurately through photos and descriptions.
Custom orders are welcome—please contact us directly to discuss your ideas.
2. 📦 Orders & Payment
Orders are confirmed once payment is received in full.
We accept payments via PayPal
Prices are listed in £ GBP and may be subject to change without notice.
3. 🚚 Shipping & Delivery
We ship to : UK, USA, Canada, Australia, Japan
In stock processing time is typically 1 to 3 business days; custom orders may take longer, around 1 to 3 weeks depending on current order volume.
Delivery times vary by location and carrier. We are not responsible for delays caused by postal services or customs.
Buyers are responsible for any customs and import taxes that may apply.
4. 🔁 Returns & Exchanges
Due to the handmade nature of our products, returns are accepted only for damaged or defective items.
Please contact us within 5 days of delivery with photos and a description of the issue.
Items must be returned in their original condition and packaging.
Custom or personalized items cannot be returned unless they arrive damaged.
5. 📬 Cancellations
Orders may be cancelled within 14 of purchase unless production has already begun.
After this period, cancellations are not guaranteed.
6. 📸 Intellectual Property
All content, designs, and images on this site are the property of [Your Shop Name].
You may not reproduce, distribute, or use our content without written permission.
7. 🔐 Privacy Policy
We respect your privacy and only collect necessary information to process your order.
Your data will never be shared with third parties except as required to fulfill your order (e.g., shipping providers).
For more details, please refer to our [link to full Privacy Policy].
8. ⚖️ Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Our liability is limited to the purchase price of the item.
9. 📅 Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Changes will be posted on this page and take effect immediately upon publication.
10. 📞 Contact Us
If you have any questions or concerns, please reach out at:
Email:lesley92@gmail.com
Social Media: https://www.facebook.com/madcatglassdesigns